If you are unsatisfied with a product you selected, we are always happy to make recommendations for alternative products!

If you would like to process a return or exchange, you may do so within 30 days of your purchase. Orders processed after 30 days, will be given store credit.

If you are unsatisfied with a product you selected, we are always happy to make recommendations for alternative products! If you would like to process a return or exchange, you may do so within 30 days of your purchase. Orders processed after 30 days, will be given store credit.

To start a return, please use the form below. Please note that returns will need to be sent to the following address: PO BOX 606, Hilo Hawaii 96721, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@defiibotanicals.com.